Terms and Conditions

Welcome to Oranz Spa! By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully, as they govern your use of our website and services. If you do not agree with these terms, please refrain from using our services.

1. Appointments and Cancellations

  • Booking: To schedule an appointment at Oranz Spa, you can use our website, call our spa locations, or visit us in person. Appointments are subject to availability, and we encourage advance bookings to secure your preferred time.
  • Cancellations: We require at least 24 hours’ notice to cancel or reschedule an appointment. Failure to provide sufficient notice may result in a cancellation fee.
  • Late Arrivals: If you are late for your appointment, we will do our best to accommodate you, but your session may be shortened to ensure other guests are not inconvenienced.

2. Services

  • Oranz Spa offers a wide range of spa and wellness treatments. Service descriptions on our website are provided for informational purposes only. The actual services may vary slightly based on therapist availability, location, and individual client needs.
  • Health and Safety: If you have any medical conditions, allergies, or special requirements, please inform us prior to your appointment. Oranz Spa reserves the right to refuse treatment if we believe it may pose a risk to your health or safety.

3. Payment and Pricing

  • Pricing: All prices for services are listed on our website or provided at the spa and are subject to change without prior notice.
  • Payment: Payment for services is due at the time of service. We accept cash, credit/debit cards, and other payment methods as available at each spa location.
  • Refunds: Services purchased at Oranz Spa are non-refundable. However, in case of dissatisfaction with any service, please reach out to our management team, and we will make every effort to resolve the issue.

4. Gift Cards and Promotions

  • Gift Cards: Oranz Spa gift cards can be purchased at our locations or online. Gift cards are non-refundable and must be presented at the time of service. They cannot be exchanged for cash and have no expiration date unless otherwise stated.
  • Promotions: From time to time, we may offer special promotions, discounts, or packages. These offers are subject to specific terms and conditions and may not be combined with other promotions or discounts.

5. Conduct and Behavior

  • Respectful Behavior: To ensure a relaxing environment for all guests, we kindly request that you maintain respectful behavior while on our premises. Any form of harassment or inappropriate conduct towards staff or other guests will result in immediate termination of services without a refund.
  • Personal Belongings: Oranz Spa is not responsible for any lost or stolen items. We recommend that you leave valuables at home or keep them with you at all times.

6. Liability

  • Oranz Spa and its employees are not liable for any injury, loss, or damage that may occur during or as a result of your visit. While we take precautions to ensure the safety and satisfaction of all guests, you acknowledge that certain spa treatments carry inherent risks, and you agree to release us from any liability.
  • Force Majeure: Oranz Spa is not responsible for any delays or cancellations of services due to events beyond our control, including but not limited to natural disasters, power outages, or government regulations.

7. Privacy and Data Protection

  • By using our website and services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. We are committed to safeguarding your privacy in compliance with applicable laws.

8. Changes to Terms and Conditions

  • Oranz Spa reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

9. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us at any of our spa locations:

Oranz Spa in Agra
2nd Floor, Plot No. 918, 919, Mustkil Heritage Villa, 935, Fatehabad Rd,
Above Dominos, Bagichi, Tajganj, Basai, Agra, Uttar Pradesh 282001
Contact- 8171129900, 05624033446

Oranz Spa in Gwalior
2nd Floor, Rolex Square, Near Airtel Office, City Center,
Gwalior, Madhya Pradesh 474004
Contact – 0751-4053478. 9630007147, 9630007148

Oranz Spa in Jaipur
Scheme No.16, Royal Reduman, First Floor, Plot No.193, Gandhi Path W,
Girnar Colony, Vaishali Nagar, Jaipur, Rajasthan 302021
Phone: 0141507709, 8890008375, 8890008376


Thank you for choosing Oranz Spa. We look forward to providing you with a rejuvenating and relaxing experience!